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We are excited to announce that MDSL, a leading provider of comprehensive banking solutions in Lebanon and the Middle East, has partnered with BUSINESSNEXT, a global leader in composable enterprise solutions for banks and financial services, offering AI and ML-driven platforms like CRMNEXT, CUSTOMERNEXT, DATANEXT, and WORKNEXT to over 1 million users across 65,000 branches worldwide.
MDSL and BUSINESSNEXT has initiated the implementation of the CRMNEXT solution with Islamic International Arab Bank. As a leader in banking technology, MDSL is dedicated to delivering innovative solutions that transform the financial sector.
This advanced solution by MDSL is set to revolutionize customer relationship management, enhancing customer insights, engagement, and operational efficiency. By seamlessly integrating CRMNEXT with existing banking systems, MDSL is empowering the bank to deliver personalized and timely services, streamline processes, and meet the evolving demands of the banking sector.
MDSL’s implementation of CRMNEXT marks a significant milestone in our journey to provide cutting-edge banking solutions that drive growth and customer satisfaction. This initiative underscores MDSL’s dedication to excellence and its role as a trusted partner for banks aiming to innovate and excel in their customer service offerings.
About Islamic International Arab Bank
Islamic International Arab Bank (IIAB) is a Jordan-based bank that operates since 1997 in accordance to sharia rules; IIAB offers a vary range of financial products and digital services for individuals, small, medium and large corporates all compliant with Shariah rules. IIAB has a track record in financially including underbanked segments especially less-privileged people, youth, women, in all governorates of Jordan. IIAB focuses on providing innovative and competitive Islamic banking solutions to its customers, aiming to contribute to the growth and development of the Islamic banking sector in the region.
About BUSINESSNEXT
BUSINESSNEXT is a universe of composable enterprise solutions with a focus on banks and financial services globally.
Recognized as a Leader by global industry analysts, it leverages technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment.
BUSINESSNEXT platforms namely CRMNEXT, CUSTOMERNEXT, DATANEXT & WORKNEXT are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. It comprises an enriched portfolio of hyper SaaS modular solutions that are responsive, can readily plug & play, and have superlative integration capabilities with the eco-system. BUSINESSNEXT today powers 1 million+ users across 65,000 branches and call centers, managing 1 billion end customers worldwide.
BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina, and its international headquarters in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC.
About CRMNEXT
CRMNEXT is a leading customer relationship management (CRM) platform designed to enhance customer engagement and operational efficiency. It offers tools for sales automation, marketing automation, and customer service, catering to industries like banking, financial services, insurance, and retail. With powerful analytics, seamless integration, and mobile accessibility, CRMNEXT helps businesses streamline processes, drive growth, and deliver personalized customer experiences.
About MDSL
Established in 1978, MDSL, an ITG company, has a proven track record in the supply and integration of Banking solutions which are transforming the banking industry, driving innovation, improving customer experiences, and ensuring greater security and compliance, in Lebanon and the Middle East region, including:
EFT solutions and payments: card management solutions (issuing, acquiring, credit/debit, etc.), ATM/POS switching and related systems, Fraud management, Cards equipment machines/personalization, software simulation tools, POS terminals, Merchant Management and related systems.
Comprehensive Banking solutions: Digital Banking/Omni-Channel, Risk Management and Finance (Asset Liability Management, Profitability, Basel II and III, IFRS9), electronic signature verifications, Compliance solutions (FATCA, CRS, Anti-Money Laundering, Swift GPI, etc), CRM and Open-Banking.
Additionally, MDSL offers Telco solutions: Billing, Fraud Management and Revenue Assurance.
For more info: www.mdsl.com.lb
