Conference each customer chat with a bot and an agent. The bot will suggest answers to the agent who is chatting with multiple clients as the bot offloads his workload. The bot responds automatically after a timeout, which depends on its NLU confidence score Do a traditional handoff from a Bot to a contact center agent.
Hybrid Chat
Hybrid Chat
Hybrid Chat
A bot and an agent collaborate on each consumer chat
Affiliates
This solution is offered by
| Affiliates | Partners |
|---|---|
|
|